Personalised Support for Every Stage in Life.
We're Available in
- Ipswich
- Brisbane
- Gold Coast
- ... and Surrounding Areas
Comprehensive Care, Tailored to You
Quality Care You Can Trust
Registered NDIS Provider
Experienced Nursing Team
Wheelchair Accessible Fleet
High Intensity Support Specialists
Person-Centred Care Plans
24/7 Support Availability
Fast Referral Turnaround
Locally Owned & Operated
Compassion. Dignity. Independence.
Velocity Support Services is a registered NDIS provider led by mental health nurses, clinical nurse managers, and experienced support workers from diverse cultural backgrounds who deliver coordinated care to participants with complex psychosocial, medical, and everyday living needs.
From adults living independently and shared SIL households to school leavers and people requiring skilled clinical oversight, we meet every participant where they are and move at their pace.
10+
Years of Experience
1000+
Clients Supported
50+
Qualified Staff
24/7
Support Available
Our Mission
Start Receiving Support in Three Simple Steps
Step 1
Reach Out
Call 1300 479 764, email us, or submit our online referral form. Our intake coordinator will listen to your situation and help you understand which services align with your NDIS plan.
Step 2
Design Your Support Plan
We sit down with you, your family, and any relevant professionals to build a flexible service plan shaped by your goals, routines, and funding type.
Step 3
Meet Your Team and Get Started
Common questions from NDIS participants.
These are the questions NDIS participants, families, and referring professionals ask us most often. If your question is not covered here, call or email and we will give you a straight answer.
Is Velocity Support Services a registered NDIS provider?
Yes. Velocity Support Services holds active registration with the NDIS Quality and Safeguards Commission under provider number 4-G524BD8. This means we meet ongoing auditing, compliance, and worker screening requirements, and we can deliver services to participants with agency-managed, plan-managed, or self-managed NDIS plans.
What parts of Queensland do you provide services in?
We deliver NDIS and aged care services across Ipswich, Brisbane, Gold Coast, Logan, Toowoomba, and the Lockyer Valley. Our staff are based locally in these regions, which allows us to maintain faster response times and stronger participant relationships than providers operating remotely from interstate.
How long does it take to start receiving services?
Most participants are onboarded and receiving active support within a few business days of referral confirmation. For urgent situations, including hospital discharges, accommodation breakdowns, or crisis referrals, we prioritise fast-tracked intake and can often begin within 24 to 48 hours.
Are your prices in line with the NDIS Price Guide?
All services are delivered within the current NDIS Pricing Arrangements and Price Limits published by the NDIA. We outline all costs in your service agreement before support begins, so there are no unexpected charges.
Will I get the same support worker each time?
Wherever possible, yes. We know that continuity matters for trust, comfort, and outcomes. Our rostering team assigns a primary worker to each participant and keeps changes to a minimum. When a change is unavoidable, we let you know in advance and introduce the new worker before the transition.
How do I raise a concern or give feedback?
Contact your service coordinator, call our office, or email us directly. We treat every concern seriously, respond promptly, and follow a transparent resolution process. You are also entitled to contact the NDIS Quality and Safeguards Commission independently if you prefer.
Why Choose Us?
Your Goals Lead Every Decision
We do not apply a standard service template and hope it works. Your support plan reflects your priorities.
Clinical Strength Behind Every Service
Our leadership includes registered mental health nurses and clinical nurse managers who actively supervise care delivery.
One Provider for Multiple Support Needs
Instead of coordinating between separate providers for personal care, nursing, transport, and community access, Velocity covers the full scope under one service agreement.
A Community That Actually Exists
Velocity Hub is not a brochure promise. It is a physical activity centre where participants attend social groups, creative workshops, fitness sessions, and community events every week.